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Richard has 30 years of experience in the pension industry working with OMERS, one of the largest defined benefit plans in Canada, where he oversaw the administration of pensions for over half a million active, deferred, and retired employees of 1,000 participating employers.

Richard’s span of knowledge and experience extends across pension administration, process efficiency, information technology, client relationships and leadership of highly technical teams. As Director of Operational Excellence, Richard designed and established the Operational Excellence team in Pension Services. In that role, he groomed and led a team of 40 pension experts, providing essential services to Pension Operations including internal controls, quality assurance, training, process improvement, and systems and analytics.